Who we are

​

This website is operated by Les Produits TG inc., doing business as Tallow Gardens (“we”, “us”, “our”).

• Legal name: Les Produits TG inc.

• Operating name: Tallow Gardens

• Email: yanni@tallowgardens.com

We are responsible for the personal information we collect through this website and in our business.

​

Person responsible for personal information (Law 25)

 

We have appointed a person in charge of personal information (the “Privacy Officer”):

• Name or title: Owner

• Email: yanni@tallowgardens.com

You can contact this person for any questions, requests, or complaints about your personal information.

​

What personal information we collect

 

We only collect the information we need to run our business. This may include:

• Identification and contact: name, email, phone number, postal address

• Order and delivery details: products purchased, delivery address, instructions

• Payment-related info: payment method and transaction details (card numbers are handled by our payment processor, not stored by us)

• Communications: messages you send us (email, contact form, social media, messaging apps)

• Technical data: IP address, browser type, pages viewed, time on site, clicks (via cookies and analytics tools)

We do not intentionally collect information from children under 14 without the consent of a parent or legal guardian.

​

How and why we use your information

 

We use your personal information for the following purposes:

1. To process your orders

   • Take and confirm orders

   • Arrange payment

   • Prepare, ship, and deliver products

   • Handle returns and refunds

2. To communicate with you

   • Answer questions and provide customer service

   • Send order confirmations and delivery updates

   • Respond to complaints or support requests

3. To send marketing (only if you agree)

   • Send you news, promotions, and updates if you sign up or clearly agree

   • You can unsubscribe any time by using the link in our emails or contacting us

4. To operate and improve our website

   • Keep the site secure and functional

   • Understand how visitors use our site

   • Improve our content, products, and user experience

5. To meet our legal and business obligations

   • Accounting, tax, record keeping

   • Prevention of fraud and abuse

   • Compliance with laws and requests from authorities

We do not sell your personal information.

​

Cookies, analytics and profiling

 

We may use cookies and similar technologies on our website. They help us:

• Keep the site working properly

• Measure traffic and performance (for example, tools like Google Analytics)

• Understand which products and pages are most popular

Some tools may create profiles or audience segments (for example, for advertising or statistics). Where Quebec law requires it, we will:

• Inform you clearly

• Offer a way to accept or refuse non-essential cookies and tracking

• Let you change your choice later

You can also manage cookies in your browser settings. If you block some cookies, certain site functions may not work perfectly.

​

When we share your information

 

We share personal information only when necessary and for the purposes above, for example with:

• Service providers

  • Website hosting and backup

  • Payment processors

  • Delivery companies

  • Email and newsletter services

  • Analytics and advertising tools

These service providers are allowed to use your information only to provide services to us and must protect it.

We may also share information:

• With professional advisors (lawyers, accountants) under confidentiality

• If required by law, a court, or a government authority

• In the context of a business transaction (sale or transfer of our business), in which case we will take steps to protect your information as required by law

We do not sell personal information.

​

Transfers outside Quebec / Canada

 

Some of our service providers (for example, hosting, email, analytics, advertising, payments) may be located outside Quebec or Canada. This means your information may be stored or processed in other provinces or countries, where it can be accessed under local laws.

Before using such providers, we take reasonable steps to evaluate privacy risks and put in place protections required by Quebec law (including Law 25), such as contracts with privacy and security obligations.

​

How long we keep your information

 

We keep personal information only as long as needed:

• To provide you with our products and services

• To meet legal, tax, and accounting rules

• To resolve disputes and enforce our agreements

When information is no longer needed, we will delete it or anonymize it in a secure way.

​

How we protect your information

 

We use reasonable physical, technical, and administrative safeguards to protect your personal information, including:

• Limiting access to employees and service providers who need it

• Passwords and access controls for our systems and tools

• Secure storage for any physical documents

• Working with service providers that use appropriate security practices

No system is perfect, but we act quickly if we learn about a privacy incident. If an incident creates a risk of serious harm, we will notify the Quebec authority and affected individuals when required by law.

​

Your rights under Quebec law

 

Under Quebec and Canadian privacy laws, you have several rights, including:

• Right to access: You can ask what personal information we hold about you and obtain a copy.

• Right to rectification: You can ask us to correct incomplete, inaccurate, or outdated information.

• Right to withdraw consent: Where we rely on your consent (for example, marketing emails), you can withdraw it at any time.

• Right to de-index or stop dissemination: In some cases, you can ask us to stop displaying or de-index certain information that identifies you.

• Right to portability: In some cases, you can ask to receive certain information in a structured, commonly used format, or have it transferred to another organization.

To exercise these rights, contact our Privacy Officer using the details above. We may ask you for proof of identity. We will respond within the time limits required by law.

If we use fully automated decisions that significantly affect you (for example, decisions made only by an algorithm), we will inform you and explain how you can ask for a human review, when required by law.

​

How to contact us or file a complaint

 

For any questions, requests, or complaints about this Policy or our handling of personal information, please contact:

Privacy Officer – Les Produits TG inc. (Tallow Gardens)
Email: [insert email, e.g. privacy@tallowgardens.com]
Address: [insert full mailing address]

You also have the right to file a complaint with the Commission d’accès à l’information du Québec (CAI) if you are not satisfied with our response.

​

Changes to this Policy

 

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top.

If changes are important, we may post a notice on our website or contact you directly when appropriate. Your continued use of our website and services after an update means you accept the new version, subject to any additional consent required by law.